Thérapie Fertility is committed to protecting the privacy of your personal data and to handling your personal data in a transparent and responsible manner in accordance with the General Data Protection Regulation (GDPR, EU - 2016/679) and with all relevant data protections laws. 

 This Privacy Notice explains how and why we collect, process and disclose your personal data. It also outlines your rights in relation to your personal data. Please read the following carefully. 

 This Privacy Notice is current from 03/09/2025. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal data. We will update this Privacy Notice to reflect any changes. Those changes will be available on our website and in the clinic. 

Controller contact details

Data Protection Officer’s contact details

Our Data Protection Officer is Cyrille Kuster. You can contact him at dpo@fertility-global.mystagingwebsite.com or via our postal address. Please address the envelope to ‘Data Protection Officer’.

The type of personal data we collect  

Personal data refers to information relating to an identified or identifiable person. It does not include data that has been anonymised and cannot be traced to an identified or identifiable person. 

 We currently collect and/or process the following personal data: 

• Identifying and Demographic Information: Identifying and Demographic Information: Full name, Date of Birth, gender, address, PPS number, DPS number, HSE UAN Number if applicable, insurance information, phone number(s) and email address. 

• Medical and Health Information (Special Categories Personal Data): physical and mental health, test results, disabilities, family or individual health history, medical information relevant to your treatment at the clinic, blood type, ultrasound pictures, drugs prescriptions. 

• Relationship and Sexual Information (Special Categories Personal Data): Sex life information, information regarding sexual orientation and relationship 

• Financial Information: Payment preference, bank account details, credit cards information 

• Digital Images: Photograph used to perform visual confirmation of identification, CCTV footage, and also ultrasound or hysteroscopy images, images of your eggs, embryos or sperm. 

• Communication: Record of interaction between patients and clinic such as consultations, emails, phone calls and posts; Phone call recordings; voicemails; emails. 

• Patient Preferences and Feedback: opinions and intentions disclosed during communication with clinic, satisfaction survey responses, complaints 

• Electronic Device Information: IP Address and Cookies Information when visiting our website (for more information please see our Cookies Policy) 

How we collect your personal information

Most of the personal information we process is provided to us directly by you from the following sources: 

• Website Contact Form 

• Website visits through cookies (See our Cookies Policy for more details) 

• Phone or email queries 

• Information you sent us on the Patient Registration Form and Health Questionnaires 

• Information communicated to and by you throughout your treatment 

• Information collected from testing and scanning you have throughout your treatment 

On some occasions we will also receive personal information indirectly from third parties such as: 

• HSE Fertility Hub referral 

• GP or other specialist referral 

• Other Medical or corporate referral 

• Test results related to you performed by a third party healthcare provider or laboratory” 

Special Categories Personal Data

As part of your treatment with Thérapie Fertility, we will need to collect and process information concerning your health and concerning your sex life or sexual orientation. On some occasions, if required for treatment, we may also need to process information regarding your ethnicity and genetic data. 

 These information are considered Special Categories Personal Data under GDPR. As such we will only process your Special Categories Personal Data after you have given explicit consent to the processing of those personal data for the purpose of your treatment with us. 

How we store your personal information 

Your information is securely stored within our Patient Electronic Database System which also include the integration of our Web Patient Portal. 

 The number of paper records processed at Thérapie Fertility will be very limited and will be stored internally in our secured facilities. 

All personal data will be kept as per Thérapie Fertility Retention Policy. All information related to treatments where gametes and embryos were processed at Thérapie Fertility will be kept for 30 years after clinical use as per EU Directive 2004/23/EC and Irish Regulation S.I. No. 158/2006. 

 Phone call recordings are securely stored at one of Thérapie Fertility’s Third-Party Provider (see list of sub-processors below) and will be deleted after 3 months. Only Thérapie Fertility authorised staff can access phone recordings and only for quality and training purposes. 

 CCTV recordings in our Carrickmines Clinic is securely stored in an authorised staff access controlled area managed directly by Thérapie Fertility and are not accessible online. Only a very limited number of authorised Thérapie Fertility staff can access those recordings and only with regards to security purposes and/or access request. CCTV recordings are deleted after 28 days.  

Who we share your personal data with

In order to provide you with best quality of care as well as ensuring the compliance with legal obligation, some of your personal data will be shared on the need to know basis with the following third parties: 

• Testing laboratories or other healthcare providers that require your personal data as part of the provision of medical treatment; 

• Service providers, and other third party advisors (i.e. legal advisor, insurance)  that have access to your personal data as a necessary and controlled part of the provision of service; 

• Other companies of the Thérapie Medical Group (Thérapie Medical Ltd) that have access to some of your personal data as a necessary and controlled part of the provision of service and clinic operation such as  

• Belfast Satellite Clinic Fertility staff (Thérapie Fertility UK Ltd) 

• Angel (London) Satellite clinic (Thérapie Medical (UK) Ltd) 

• IT Services, Marketing services and Financial services (Thérapie Medical Group) 

• Regulatory bodies and Accreditation bodies such as but not limited to the HPRA, JCI and CQC (for patient attending London). 

• HSE Fertility Hubs: If you have been referred by the HSE for treatment, we will share the treatment details and outcome with them. 

Click on the following link to see our list of sub-processors. 

If you wish to obtain more information on third parties with whom your data may be shared, please contact our Data Protection Officer (dpo@fertility-global.mystagingwebsite.com). 

We will not transfer your personal data outside the European Union / United Kingdom except for the temporary storage of your Electronic Consent Forms which will be stored by an approved third party provider on a server located in the US under the EU-U.S. (including UK Extension) Data Privacy Framework. 

Authorised Fertility Nursing staff based in the United Kingdom at Thérapie Fertility UK Ltd (Belfast Satellite Clinic) and Thérapie Medical UK Ltd (Angel (London) Satellite Clinic) have access and will process Thérapie Fertility’s patient data in line with this Privacy Policy. 

 Your data protection rights

Under data protection law, you have rights including: 

• Your right of access - You have the right to ask us for copies of your personal information.  

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. This right is not absolute as some data must be kept following other legal obligations such as EU Tissue and Cell Directive 2004/23/EC. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at dpo@fertility-global.mystagingwebsite.com if you wish to make a request. 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us at dpo@fertility-global.mystagingwebsite.com. 

If you are unhappy with how we have used your data, you can also complain to the Irish Data Protection Commission (DPC) or to the Information Commissioner’s Office (ICO) for complaints strictly related to the satellite clinics located in the UK. 

Republic of Ireland - Data Protection Commission (DPC) Details:
Helpdesk (Mon-Fri): +353 (0) 1 765 01 00 (9.30am to 1pm) or +353 1800 437 737 (2pm to 5pm)
Online Contact Form: https://forms.dataprotection.ie/contact
For further information please visit https://dataprotection.ie/en 

United Kingdom - Information Commissioner’s Office (ICO) Details:
ICO Helpline: +44 (0) 303 123 1113
Complaints Information on ICO Website:
https://ico.org.uk/make-a-complaint/data-protection-complaints/
For further information please visit https://ico.org.uk/